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Delivery time and Where is my Shippment Questions. Please read carefully everything

  • International Shipping can take up to 10 weeks!
  • Normally international shipping takes about 6-8 weeks.
  • DHL takes this long because german and local customs abroad need time to proceed with your package.
  • Please also check your Spam email-folder, if you did not receive our DHL tracking information, which automatically always is sent to you after we shipped your package.
  • Please do not contact us with "where is my shipping", before 10weeks after your order was shipped (recieved shipping tracking number email).
  • In some a few cases only: If after a maximum of 2 week, you still have not received the shipping DHL tracking number Email from us, this means that we did NOT ship your order, yet. This is because something is wrong with your address! We wrote you an email to verify your address! Check your email-SPAM folder and please answer us with your address correction. Only afterwards, we will be able to ship immediately.

 

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